Start date: Wednesday 6th November 2019 – Every Wednesday for four full days until 27th November 2019
QQI LEVEL 5 – MODULE CODE 5N1407
The purpose of this award is to equip the learner with the knowledge, skill and competence required to carry out reception related tasks and operations as a front line representative in a range of organisations. This Course will take place in CEEDS Clondalkin in association with NCU Training. This Course is proudly sponsored by SDCP.
- Examine the skills, functions and responsibilities of a receptionist or front line office representative within an organisation
- Outline the products, services, key policies, structures and personnel of an organisation
- Explore the range of telecommunications network equipment used within a reception and or front office context, to include, telephone management systems, electronic directories and
- computer networks
- Outline aspects of safety and health at work legislation pertaining to working within a reception context including security and emergency procedure requirements
- Identify the process for the flow of information to and from an organisation and sources of reference or information within an organisation
- Plan a reception layout and describe office equipment in the reception area
- Apply a range of communication skills including personal, interpersonal and technological proficiencies using effective tone, pitch, use of voice and body language
- Operate a range of equipment in the reception area: Telecommunications system, an intercom, pager, a computerised data entry system, electronic diary, photocopier, scanner, fax machine and postal automation equipment.
- Produce reception material to include notices, inventory of equipment, stock requisitions, petty cash system, diary, post log, visitors log and telephone messages
- Respond quickly in pressurized reception related circumstances requiring fast and efficient comeback
- Display a professional approach to receiving visitors, use effective customer use effective customer service skills, upkeep of visitors log book, use initiative around unexpected visitors and maintain composure when dealing with complaints
- Present a range of documents including order form, invoices and processing travel expenses
- Apply a range of general administrative skills within the reception and/or front office context, to include filing, booking and preparing for board meetings or conferences, organising visitors waiting area, arranging appointments, preparing an itinerary, making reservations, providing information to visitors,
- Ordering stationery, dealing with incoming and outgoing postal dispatches and courier services.
The assessment method includes written portfolio of work 50% and Skills Demonstration 50%
COURSE TIMES/SCHEDULE: Begins 6th November 2019 – 4 full days for 4 weeks, 9.15AM – 4.00PM on each training day
COST: FREE to eligible applicants – Call us on (01) 6233629
ENTRY LEVEL: This course is suitable for Learners who would like to gain a formal qualification in Reception Skills. Individuals applying should have attained Level 4 Certificate, Leaving Certificate or equivalent qualifications and/or relevant life and work experiences. Reasonably good written and IT Skills.