Reception Skills – November 2019

This Course is proudly sponsored by South Dublin County Partnership

Start date: Wednesday 6th November 2019 – Every Wednesday for four full days until 27th November 2019

QQI LEVEL 5 – MODULE CODE 5N1407

The purpose of this award is to equip the learner with the knowledge, skill and competence required to carry out reception related tasks and operations as a front line representative in a range of organisations. This Course will take place in CEEDS Clondalkin in association with NCU Training. This Course is proudly sponsored by SDCP.

  • Examine the skills, functions and responsibilities of a receptionist or front line office representative within an organisation
  • Outline the products, services, key policies, structures and personnel of an organisation
  • Explore the range of telecommunications network equipment used within a reception and or front office context, to include, telephone management systems, electronic directories and
  • computer networks
  • Outline aspects of safety and health at work legislation pertaining to working within a reception context including security and emergency procedure requirements
  • Identify the process for the flow of information to and from an organisation and sources of reference or information within an organisation
  • Plan a reception layout and describe office equipment in the reception area
  • Apply a range of communication skills including personal, interpersonal and technological proficiencies using effective tone, pitch, use of voice and body language
  • Operate a range of equipment in the reception area: Telecommunications system, an intercom, pager, a computerised data entry system, electronic diary, photocopier, scanner, fax machine and postal automation equipment.
  • Produce reception material to include notices, inventory of equipment, stock requisitions,  petty cash system, diary, post log, visitors log and telephone messages
  • Respond quickly in pressurized reception related circumstances requiring fast and efficient comeback
  • Display a professional approach to receiving visitors, use effective customer use effective customer service skills, upkeep of visitors log book, use initiative around unexpected visitors and maintain composure when dealing with complaints
  • Present a range of documents including order form, invoices and processing travel expenses
  • Apply a range of general administrative skills within the reception and/or front office context, to include filing, booking and preparing for board meetings or conferences, organising visitors waiting area, arranging appointments, preparing an itinerary, making reservations, providing information to visitors,
  • Ordering stationery, dealing with incoming and outgoing postal dispatches and courier services.

ASSESSMENT:

The assessment method includes written portfolio of work 50% and Skills Demonstration 50%

COURSE TIMES/SCHEDULE:  Begins 6th November 2019 – 4 full days for 4 weeks, 9.15AM – 4.00PM on each training day

COST: FREE to eligible applicants – Call us on (01) 6233629

ENTRY LEVEL: This course is suitable for Learners who would like to gain a formal qualification in Reception Skills. Individuals applying should have attained Level 4 Certificate, Leaving Certificate or equivalent qualifications and/or relevant life and work experiences.  Reasonably good written and IT Skills.