Reception Skills – November 2019

This Course is proudly sponsored by South Dublin County Partnership

Start date: Wednesday 6th November 2019 – Every Wednesday for four full days until 27th November 2019


The purpose of this award is to equip the learner with the knowledge, skill and competence required to carry out reception related tasks and operations as a front line representative in a range of organisations. This Course will take place in CEEDS Clondalkin in association with NCU Training. This Course is proudly sponsored by SDCP.

  • Examine the skills, functions and responsibilities of a receptionist or front line office representative within an organisation
  • Outline the products, services, key policies, structures and personnel of an organisation
  • Explore the range of telecommunications network equipment used within a reception and or front office context, to include, telephone management systems, electronic directories and
  • computer networks
  • Outline aspects of safety and health at work legislation pertaining to working within a reception context including security and emergency procedure requirements
  • Identify the process for the flow of information to and from an organisation and sources of reference or information within an organisation
  • Plan a reception layout and describe office equipment in the reception area
  • Apply a range of communication skills including personal, interpersonal and technological proficiencies using effective tone, pitch, use of voice and body language
  • Operate a range of equipment in the reception area: Telecommunications system, an intercom, pager, a computerised data entry system, electronic diary, photocopier, scanner, fax machine and postal automation equipment.
  • Produce reception material to include notices, inventory of equipment, stock requisitions,  petty cash system, diary, post log, visitors log and telephone messages
  • Respond quickly in pressurized reception related circumstances requiring fast and efficient comeback
  • Display a professional approach to receiving visitors, use effective customer use effective customer service skills, upkeep of visitors log book, use initiative around unexpected visitors and maintain composure when dealing with complaints
  • Present a range of documents including order form, invoices and processing travel expenses
  • Apply a range of general administrative skills within the reception and/or front office context, to include filing, booking and preparing for board meetings or conferences, organising visitors waiting area, arranging appointments, preparing an itinerary, making reservations, providing information to visitors,
  • Ordering stationery, dealing with incoming and outgoing postal dispatches and courier services.


The assessment method includes written portfolio of work 50% and Skills Demonstration 50%

COURSE TIMES/SCHEDULE:  Begins 6th November 2019 – 4 full days for 4 weeks, 9.15AM – 4.00PM on each training day

COST: FREE to eligible applicants – Call us on (01) 6233629

ENTRY LEVEL: This course is suitable for Learners who would like to gain a formal qualification in Reception Skills. Individuals applying should have attained Level 4 Certificate, Leaving Certificate or equivalent qualifications and/or relevant life and work experiences.  Reasonably good written and IT Skills.